Privacy policy
Last updated: November 8, 2026
This policy explains how 18223637 Canada Inc., operating as Arisva AI Solutions (“Arisva”, “we”), collects, uses, shares and protects personal information. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, Ontario’s Personal Health Information Protection Act (PHIPA).
What we do
We build and run AI voice agents that answer phone calls on behalf of our business clients. When you call one of our clients and the call is answered by an Arisva agent, we process that call for our client.
Information we collect
- From callers to our clients: your phone number, the content of the call (audio, transcript and summary), and details you choose to share, such as your name, the reason for your call and a callback time.
- From our business clients: contact names, email addresses, phone numbers and the business information needed to set up their agent.
- From this website: the information you send us by email. This website does not use advertising cookies or tracking.
How we use it
- To answer the call, respond to your request and send a summary to the business you called.
- To provide, maintain and improve our clients’ agents, including reviewing calls to fix errors.
- To communicate with our clients about their service and billing.
We do not sell personal information, and we do not use it for our own marketing or to make unsolicited calls or messages.
Our role for caller information
For calls we answer for a client, that client controls the information and we act as their service provider. Questions about how a business uses your information should go to that business; we will help them respond. For health care clients, we act as an agent of the health information custodian under PHIPA and handle personal health information only as our agreement with them allows.
Recording and AI disclosure
Our agents tell callers that they are speaking with an automated AI assistant. Calls may be recorded and transcribed to provide the service; callers are informed at the start of the call.
Service providers
We use trusted providers for telephone service, speech and AI processing, email delivery and secure cloud hosting. They may process information in Canada or the United States and must protect it under written agreements. Information stored outside Canada may be accessed by authorities there under local law.
How long we keep it
Call recordings, transcripts and summaries are kept only as long as needed to provide the service, for a period agreed with each client, and are then deleted. Client account information is kept while the account is active and as required by law.
How we protect it
We use encryption in transit, access limited to people who need it, two-factor sign-in on our systems and secure storage of credentials.
Your rights
You may ask to access or correct your personal information, or withdraw consent, subject to legal limits. Contact us at the address below. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada or, for health information in Ontario, the Information and Privacy Commissioner of Ontario.
Contact
Privacy Officer: Abhay Patel, Director
18223637 Canada Inc., operating as Arisva AI Solutions
Ontario, Canada
abhay.patel@arisvaai.com
Changes
We may update this policy. The date at the top shows the latest version.